Shipping & Pickup Policy

At The Victory Vibe, many of our products are made or personalized especially for you. That means your order may need a little time with us before it begins its journey to you.

Here’s what you need to know about production, shipping, delivery, and local pickup.

Processing & Production Time

Processing time and shipping time are two different things.

Processing or production time is the time needed for us to create, personalize, prepare, and package your order.

Shipping time begins after your completed order has been handed over to the shipping carrier.

Estimated production times may vary by product and will be included in product listings when applicable. Custom orders, large orders, special events, fundraisers, and high-volume seasons may require additional production time.

If you need an order by a specific date, please contact us before placing your order whenever possible.

Shipping 

Shipping options and available rates will be displayed at checkout based on your order and delivery location.

Once your order has completed production and is ready to ship, it will be packaged and transferred to the appropriate shipping carrier.

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed by The Victory Vibe unless we have specifically agreed to a guaranteed delivery arrangement in writing.

Expedited Shipping

Choosing an expedited shipping service speeds up the carrier's portion of your order's journey. It does not automatically shorten the time required to make or personalize your product.

If you have a tight deadline, please contact us before ordering so we can determine whether your requested timeline is possible.

Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping notification.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to correct the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

Orders returned because of an incorrect or incomplete address may require additional shipping charges to be sent again.

Delayed Packages

Once a package has been accepted by the shipping carrier, transit and delivery are largely outside our control.

Weather, holidays, carrier volume, transportation delays, and other circumstances can occasionally affect delivery times.

If tracking shows that your package is delayed, please allow the carrier reasonable time to complete delivery. If the delay becomes unusual, contact us and we will help determine the appropriate next steps.

Lost Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.

If the package still cannot be located, contact us and we will help you determine the next steps.

A package marked as delivered by the carrier is not automatically considered lost, and replacement or refund eligibility will be determined based on the circumstances of the shipment and available carrier information.

Packages Damaged During Shipping

If your order arrives damaged, please contact us within 7 days of delivery.

Please include your order number and clear photographs of:

• The damaged item

• The shipping box or packaging

• Any visible damage to the outside of the package

• The shipping label, when possible

Please keep the item and packaging until we have reviewed the issue, as this information may be required for a carrier claim.

We will work with you to determine whether a replacement, repair, refund, or other solution is appropriate.

Local Pickup

Local pickup may be available for select orders and will appear as an option at checkout when applicable.

Please wait until you receive confirmation that your order is ready for pickup before arriving.

An order confirmation means we received your order. It does not mean your order is finished and ready to go home with you.

Pickup instructions, location, and any applicable pickup window will be provided when your order is ready.

School, Team, Event & Group Orders

Some products may be distributed through a school, team, organization, event, fundraiser, or designated group pickup instead of being individually shipped.

When this applies, distribution information will be included in the product listing, collection information, or order communications.

Customers are responsible for reviewing any special pickup dates, deadlines, or distribution instructions associated with these orders.

Unclaimed Local Pickup Orders

We understand that life gets busy. If you are unable to pick up your order within the provided pickup window, please contact us.

Orders that remain unclaimed for an extended period may be subject to alternate pickup arrangements or additional shipping charges if you request that the order be shipped instead.

Personalized and made-to-order products are not eligible for a refund simply because they were not picked up.

Event Dates & Deadlines

If you are ordering for a birthday, game, graduation, holiday, school event, competition, or other specific date, please consider both production time and shipping time when ordering.

We love a deadline. We just prefer knowing about it before it becomes an emergency. 😉

Please contact us before ordering if you are unsure whether your item can be completed and delivered by your needed date.

Questions?

If you have questions about production time, shipping, local pickup, or an upcoming deadline, contact The Victory Vibe through the contact information provided on our website.

We’ll be happy to help you figure out the best option for getting your Victory Vibe goods where they need to go.